Terms of Sale

Please read these Terms of Sale carefully before making a purchase. By placing an order through our website, you agree to the following terms and conditions:

1. Order Processing

  • All orders are subject to acceptance and availability.

  • To help prevent payment fraud, we reserve the right to hold orders until payment verification is complete.

  • We reserve the right to cancel or limit quantities on any order for any reason.

2. Pricing & Payment

  • All prices are listed in CAD and are subject to change without notice.

  • Full payment is required at the time of purchase.

  • We accept major credit cards, PayPal, Interac, Shop Pay, Google Pay, and Apple Pay.

  • You are responsible for any local duties, taxes, or fees applicable in your region.

3. Shipping & Delivery

  • Estimated shipping times and costs are provided at checkout and may vary.

  • We are not responsible for delays caused by shipping carriers or customs.

  • A tracking number will be sent via email once your order has shipped.

  • Orders refused by the recipient (consignee) and marked “Return to Sender” are subject to a 5% restocking fee, as well as shipping and payment processing costs.

    Free Canada wide shipping on orders over $149 CAD

4. Returns & Exchanges

  • We want you to love your purchase! If you're not satisfied, you may request a return or exchange:

    • Within 30 days of delivery for unopened items

    • Within 14 days of delivery for opened items

  • Items must be returned in original condition and packaging.

  • Buyers are responsible for return shipping costs and a 5% restocking fee.

    • These fees may be waived in the case of an exchange for products of greater value than the original purchase.

  • Refunds will be issued to the original payment method once the returned item is received and inspected.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 5 days of receipt. Return shipping will be covered.

  • Please include photos and a description of the issue. We’ll work with you to resolve it promptly.

6. Cancellations

  • Orders may be canceled within 1 hour of placement. After this time, we cannot guarantee cancellation as processing may have already begun.

7. Product Descriptions

  • We strive to describe our products as accurately as possible. However, slight variations in color, size, or finish may occur due to screen settings or handmade elements.

8. Third-Party Services Disclaimer

  • We rely on third-party services such as payment processors, shipping providers, and platform integrations to fulfill your order. While we strive to provide a seamless experience, we are not responsible for any delays, errors, outages, or disruptions caused by these external services.

9. Limitation of Liability

  • To the fullest extent permitted by law, Princess Pasta Audio shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products.

Contact Us

If you have any questions about these Terms of Sale, please contact us here