Shipping policy

Shipping options, estimated delivery times, and any applicable shipping charges are shown at checkout. Delivery estimates may vary by destination, carrier, product availability, and customs processing.

Order processing and product availability

  • All orders are subject to acceptance and availability.

  • In-stock items are dispatched from the fulfilment location best suited to the order.

  • Products marked “Available on order,” including Fostex products, normally ship within 10 business days.

  • A tracking number is sent by email after the order ships.

Shipping destinations and fulfilment

  • Products are offered only in the countries and markets where they are authorized for sale.

  • Orders may ship from our Canadian location or a United States partner warehouse, depending on the product and destination.

  • Free Canada-wide shipping is available on qualifying orders over $149 CAD.

Duties and taxes

Customers are responsible for any local duties, taxes, brokerage charges, or other import fees applicable in their region unless these charges are collected at checkout.

Carrier and customs delays

We are not responsible for delays caused by shipping carriers, customs authorities, severe weather, or other circumstances outside our reasonable control.

Refused or returned shipments

Orders refused by the recipient and returned to sender are subject to a 5% restocking fee, plus the original shipping cost, return shipping cost, and applicable payment-processing fees.

Questions

If you have questions about shipping before placing an order, please contact us.